Trading conditions

Trading conditions for Mirayla

Mirayla Gruppen ApS

CVR. 41787023


Phone: 41312635

Amagerbrogade 107 - 2300 Copenhagen S

Mirayla accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Mirayla uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.

The delivery time for your order is typically 1-4 days. Delivery area: We deliver to all countries within the EU and EEA. Mirayla ships goods with the following: Pickup, GLS - Business, GLS - Private, GLS - Parcelshop

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery". You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

There is a 31-day return policy on purchases at Just use the enclosed return label.

you can order your return label here

Once the unused item has reached the store, its price will be refunded within 7 working days.

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.

Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. The right to complain applies to defects in material or manufacturing. The complaint does not apply to errors or damage caused by incorrect operation of the product.

Returns of orders placed are deducted DKK 25. Use the attached return label or write to Please mark the return with your order number so that they can look it up in the warehouse – the number can be found on the order confirmation that you received by mail.

Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Mirayla within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Mirayla covers the return costs to a reasonable extent.

When returning, contact the company:

Mirayla Gruppen ApS

CVR. 41787023


Phone: 41312635

Amagerbrogade 107 - 2300 Copenhagen S

Complaints are accepted does not if these are sent on cash on delivery.

Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Mirayla, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Mirayla and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Mirayla have access to the information registered about you.

We do not store and transmit customer information encrypted.

As registered with Mirayla, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to .

At, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave etc.

The log statistics are only used for the purpose of optimizing Mirayla's website.

Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution: protection/

Appeal options
In the event of a complaint, our e-mail address must be stated: as well as the website on which you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus (Link) .
For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.

Standard cancellation form

(this form is completed and returned only if the right of withdrawal is exercised)
- To [insert the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself]:
- I/we (*) hereby announce that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)
- Ordered it (*)/received it (*)
- Consumer's name (Consumer's names)
- Consumer's address (Consumer's address)
- The consumer's signature (Consumers' signatures) (only if the content of the form is communicated on paper)
- Date